Team Account automatically logs me out on my iPhone

Valentijn
Valentijn
Community Member

I've had this happen twice now, After a couple hours my iPhone app just logs me out, and when I try to log back into my team account it says "Team Member Already Added". If I reinstall the app it works fine again, but its quite annoying since it happens every day or so.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: latest iOS
Sync Type: Teams

Comments

  • AGKyle
    AGKyle
    1Password Alumni

    Hi @Valentijn

    Sorry to hear you're having trouble. This is the first I've heard of this particular issue. It's a difficult one to get more information on as well. When it happens, I assume it's giving you the "welcome" screen where you have to add your vaults again or sign into the Teams/Family account? Then as you said, it complains that it already exists?

    What happens if you double tap the home button, swipe up on the 1Password pane to quit it entirely, then re-open 1Password?

    Does that work properly again?

  • Valentijn
    Valentijn
    Community Member

    @AGKyle Hi there, check out this thread since we've gone more in depth on there (it's about the same issue):

    https://discussions.agilebits.com/discussion/comment/303556#Comment_303556

    When I quit the app (swiped) nothing would happen. I've now switched my vault into a normal 1password vault (non-family) and everything works fine again.

  • AGKyle
    AGKyle
    1Password Alumni

    @Valentijn Ah, in that case lets just keep the discussion in that thread because having two separate threads is going to cause confusion. I'll close this one so that we can focus on the other one you linked to.

This discussion has been closed.