Constant problem signing on to Simmons Bank of AK and almost all CITI accounts

4GrunDOON
4GrunDOON
Community Member
in Mac

End up calling the help line almost every month.... Change passwords, re-enter to PASSWORD, next month same problem

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: Chrome
Referrer: forum-search:Constant problem signing on to Simmons Bank and almost all CITI accounts

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @4GrunDOON ,

    I’m so sorry to hear that you’re having trouble logging into your bank with 1Password. We’d be happy to help you get this sorted out, but we’ll need a bit more detail so we have a better idea of where things are getting tangled up.

    • What are the web addresses of the pages are you using to sign in? (This will help us do some testing of our own.)
    • Is 1Password failing to fill?
    • Are you seeing an error message that the incorrect password is being entered?
    • Is the password that is stored in 1Password your correct password?

    The more detail you can provide, the more quickly we’ll be able to help you out. :)

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