Chrome extension doesn't work - Welcome screen is blank

steveal
steveal
Community Member
in 1Password in the Browser

I've installed the latest Chrome extension for 1pwd. After clicking on the icon, I'm redirected to : https://agilebits.com/browsers/welcome.html
But this screen is empty (strong grey as a background color, and that's all).
Please help.
Chrome version : 50.0.2661.94 (64-bit)

1Password Version: Not Provided
Extension Version: 4.5.6.90
OS Version: OS X 10.10.5
Sync Type: Not Provided
Referrer: forum-search:Welcome screen after installing Chrome extension is blank

Comments

  • Pilar
    Pilar
    1Password Alumni

    Hi @steveal,

    I'm sorry to hear about this issue. I'd like to ask you a couple of questions to help us figure out what might be going on. Have you installed the main app for 1Password and is it working correctly? Can you see the icon for 1Password on the menu bar? Do you get prompted to type in your Master Password at some point when that webpage appears?

    I hope to hear back from you so we can sort this out! :chuffed:

  • steveal
    steveal
    Community Member

    Hello Pilar,
    Yes main App works fine as far as I know.
    Yes Icon appears on menu bar. No I don't get any prompt.
    It's just when I click on the icon on the menu bar that I'm redirected to this grey page.
    I previously had 1pwd beta extension and it was working fine.

    Thanks for your help
    Stephane

  • jxpx777
    jxpx777
    1Password Alumni

    Hi, @stephane. Have you given the bits on this page a try? These are the most common situations by far. From reading the little bit of information in this thread, my intuition says this is most likely related to some proxy or security software, so please pay special attention to this section of the troubleshooting document.

    Let us know what you find.

    --
    Jamie Phelps
    Code Wrangler @ AgileBits

This discussion has been closed.