I upgraded 1 Password and paid $32. Now a message says that my trial is over & I need to pay $64

Judith Topper
Judith Topper
Community Member
in Mac

I upgraded 1 Password to the newest version just last week and paid $32. Now there's a message saying that my "trial" is over and I need to buy it and pay another $64! Who can talk to me about this. I need my 1 Password to being operational right now!

1Password Version: Not Provided
Extension Version: Not Provided
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Sync Type: Not Provided
Referrer: forum-search:I upgraded 1 Password and paid $32. Now a message says that my trial is over & I need to pay $64

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @Judith Topper”,

    I’m sorry that you’re feeling frustrated right now, and we’ll do all we can to get this sorted out as soon as possible.

    I took a look in our back office records, and I was able to locate a license for 1Password under the email address that you have in your forum profile. I’m resending your license details to that address. The email you receive will include a link to ‘Apply your 1Password license’. Clicking on this should register 1Password correctly for you.

    If you hit any snags though, please let us know - we’re here to help!

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