1 PW on Apple IOS doesn't sync anymore with the dropbox file.

davehoff
davehoff
Community Member
in iOS

can't get the 1PW on my Apple IOS phone iOS 9.3.1 to sync with my dropbox vault file. it says data has been sys'd but it has not. Used to work fine--Mac is now running El Capitan which is the only software change that has been made for some time

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: iOS 9.3.1
Sync Type: dropbox
Referrer: kb:dropbox-troubleshooting, kb:sync-options

Comments

  • Ben
    Ben

    Hi @davehoff,

    Thanks for taking the time to write in. Sorry to hear about the trouble syncing via Dropbox. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

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