New item / info entered on iPad does not show on Mac after syncing

marcouxd

Downlward transfer works well. However, upward syncing from iPad to Mac is not working.

---

1Password Version: 6.2.1
Extension Version: 4.5.6
OS Version: 10.10.5
Sync Type: WiFi
Referrer: forum-search:New item / info entered on iPad does not show on Mac after syncing

Ben

Hi @marcouxd,

I'm sorry to hear about the difficulty. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

marcouxd

As requested, the two Diagnostic Reports:
iPad: Support ID is [#SWK-98455-132] 1Passport for IOS Diagnostic Report
Mac: Support ID is [#MIS-51726-552] 1Password 5 Diagnostic Report for DM2013MAC

Chris_A2343

Hi, I have similar issue. When I create a new item on the iPad it does not appear on the iPhone.

I have been using Dropbox to sync between devices for a long time without an issue.

Pilar

Hi @marcouxd we've received your email and we'll continue the conversation over there.

@Chris_A2343 Do you use 1Password on some other device, like a Mac too? If you do, do you see the same problem there?
Can you please take a look at this article and see if something here helps: https://support.1password.com/dropbox-troubleshooting/?

Please let us know how this goes, if you're still having issues we'll go from here :chuffed:

ref: SWK-98455-132

marcouxd

Pilar, I saw the article on Dropbox Syncing before. As far as I am concerned, since I am not using Dropbox Syncing but I am using Wifi Syncing, it doesn't really help.

nmott

@marcouxd the link to our Dropbox troubleshooting guide was directed to @Chris_A2343, not you :) We'll be following up with you via email so we can keep the conversation in one place. :+1:

Chris_A2343

Hi, @Pilar I didn't do anything but Dropbox syncing between my devices is working again. :) PS next time I will start a new thread to stop any confusion.

Pilar

Hi @Chris_A2343 I'm glad to hear that it sorted itself out! Please le us know if there's anything else we can help you with, we're always here for you! :chuffed: