Converting from a team account to a family account?

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davekirstein
davekirstein
Community Member
in Business and Teams

Hello, I currently have a team account and notice that a family account would better fit my needs and pricing. How do I go about converting to the family account? I did read that under the web portal, in the admin console there would be a "Convert" button/icon that I could use. However I did not see this option. Thank you in advance for any assistance.

1Password Version: 6.2.1 (621001)
Extension Version: 4.5.5
OS Version: OS X 10.11.4
Sync Type: iCloud

Comments

  • Pilar
    Pilar
    1Password Alumni
    Options

    Hi @davekirstein,

    I'm sorry for the confusion here with this! We've just made some changes to how this works and removed the button to prevent anyone from doing this accidentally. Just send us an email at support@1password.com from the "Owner" email address and we'll take care of it over there! :chuffed:

  • davekirstein
    davekirstein
    Community Member
    Options

    Good morning,

    Thank you for the quick response. I have submitted a request for the conversion to support@1password.com.

  • Megan
    Megan
    1Password Alumni
    Options

    Hi @davekirstein,

    Thanks for sending that in! We’ll follow up directly via email to keep the conversation all in one place. ;)

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