Converting from a team account to a family account?


Hello, I currently have a team account and notice that a family account would better fit my needs and pricing. How do I go about converting to the family account? I did read that under the web portal, in the admin console there would be a "Convert" button/icon that I could use. However I did not see this option. Thank you in advance for any assistance.

1Password Version: 6.2.1 (621001)
Extension Version: 4.5.5
OS Version: OS X 10.11.4
Sync Type: iCloud


  • Pilar
    1Password Alumni

    Hi @davekirstein,

    I'm sorry for the confusion here with this! We've just made some changes to how this works and removed the button to prevent anyone from doing this accidentally. Just send us an email at from the "Owner" email address and we'll take care of it over there! :chuffed:

  • davekirstein
    Community Member

    Good morning,

    Thank you for the quick response. I have submitted a request for the conversion to

  • Megan
    1Password Alumni

    Hi @davekirstein,

    Thanks for sending that in! We’ll follow up directly via email to keep the conversation all in one place. ;)

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