I have a member stuck in "Pending Recovery"

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nicoles
nicoles
Community Member
in Business and Teams

The recovery mail they were sent ages ago won't let them recover, and as an owner/admin I can't delete their account to start over, or re-start recovery since they're still in pending. Halp?

https://monosnap.com/file/SAKN2eJ1z3poySYm06SIP0AdcnDZtD

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @nicoles: Yikes! I'm sorry for the trouble! I'm not sure what could cause that, and I wasn't able to find the account to investigate further. The best thing to do would be to shoot us an email at support@1password.com (from the Owner, if possible) so we can get this sorted out for you. Thanks in advance!

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