I copy and pasted the line of text as instructed and I still cannot access my 1Password application.

larryvandyk
larryvandyk
Community Member
edited May 2016 in Mac

I have 1Password for my iPhone 5s, but not enabled, and on my iMac. I need your help as soon as possible.
Home: [Removed]
iPhone: [Removed]

Thank you,
Larry Van Dyk

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:error-connect-to-mini

Comments

  • larryvandyk
    larryvandyk
    Community Member

    OS: OS X El Capitan version 10.11.4
    Not sure which sync type to use. I have iCloud and I have Wi Fi at home

  • Pilar
    Pilar
    1Password Alumni

    Hi @larryvandyk,

    I removed your phone numbers from the post to protect your privacy. I'm sorry that you're having some issues with 1Password. I would like to ask you a couple of questions so we can help you better. Do you have a subscription to 1Password for Families/Teams or you sue the standalone licenses? What exactly do you mean by "I copy and pasted the line of text as instructed"? At what step of setting up 1Password did you do this? What do you mean by "I have 1Password for my iPhone 5s, but not enabled"? That you downloaded the app but have not used it yet?

    I hope to hear back from you soon so we can get you all set up with 1Password :chuffed:

This discussion has been closed.