How will we be billed per user?
I just have some details about how the finer points of billing will work.
How is the amount of users determined? For example, let's say I want to go ahead and purchase this now, but I have more users than I actually want to pay for. Should I deactivate/delete these before adding a credit card?
What about in the future when adding new users: will I be billed right away as soon as I add a new user, or is there some way of specifying the number of users I want to pay for and then the admin console will only let me keep at most that many active?
Is there anyway to convert an active user to a guest?
Is there anything else I should be aware of in this vein of questioning?
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Comments
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Hey @swivelman! Great question. If you don't want to be billed for a member, they need to be deleted before you add billing info. When you add a new user, you'll be billed that night if you're an annual subscriber or at the end of the month if you're monthly. There currently isn't a way to convert a member to a guest or vice versa so you'll just need to have the member back things up, delete them, and invite them as a guest. Remember they don't get a Personal vault as a guest.
If you'd like to learn a bit more about this, Roustem's post yesterday has some great insight. :)
That should be it! If anything else does come to mind, feel free to let us know.
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What about deactivated, but not deleted users? Will we be charged for these?
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@swivelman Yes you will. If you don't want to be charged for a member, simply remove them from the team.
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