I subscribed for Families, but it seems that I'm being billed PER family member. Please help!

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stevetmin
stevetmin
Community Member

I subscribed for Families, but it seems that I'm being billed PER family member. Can you please help me out? I am an early adopter and think I got a couple free additional family members as well. The invoice I received was for $239.50 for the year. That doesn't seem right. Thanks.


1Password Version: Latest
Extension Version: Latest
OS Version: OS X 10.11.4
Sync Type: Not Provided
Referrer: forum-search:I subscribed for Families, but it seems that I'm being billed PER family member. Can you please help me out? I am an early adopter and think I got a couple free additional family members as well. The invoice I received was for $239.50 for the year. That doesn't seem right. Thanks.

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  • Jacob
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    Hey @stevetmin! I'm so sorry about that! You have a 1Password Teams. Could you email us at support@1password.com? We'll help get things sorted out as quickly as possible. :)

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