followed all steps but still not able to open 1password 6 with extensions on macbook. please help!
Keep seeing this despite following the steps (restart, ensuring app in is applications folder, etc)
Please restart 1Password. If this does not help, please contact AgileBits support.
We have a macbook and my account is for both mac and windows (plus iPhone)
The mac version is not connecting to the browser extensions and vice versa.
1Password Version: 1password6
Extension Version: 4.5.5
OS Version: OSX 10.11.4
Sync Type: dropbox
Referrer: kb:error-connect-to-mini
Comments
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Hi @msalib,
I’m sorry to hear that you’ve been having trouble with 1Password. If you’ve already gone through the basic troubleshooting steps, we’ll need to take a closer look at your system to see if we can determine where things are getting tangled up.
I'd like to ask you to create a Diagnostics Report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
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