Im 100% sure i have the correct master password. I even used it this morning. Now it doesn't work?

Nicktrautmann
Nicktrautmann
Community Member
in iOS

Any possibility that there is trouble on your end? Or that the data file is corrupted...?

Comments

  • Nicktrautmann
    Nicktrautmann
    Community Member

    I restarted my phone, reinstalled 1password, tried to access through the iCloud backup - still no chance.

  • Pilar
    Pilar
    1Password Alumni

    Hi @Nicktrautmann,

    I'm sorry to hear that you're having this issue. Do you use 1Password on other devices too? Does your Master Password work on them? The answer to this will helps us isolate the problem and help you better.

    The first think that I'd recommend you to check is the language settings on your phone. You might have changed them accidentally, that sometimes causes interference with the Master Password. You can keep trying to access your Master Password as many times as you want to, there's no limit to how many times you can try.

    Please let us know how this works for you.

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