Trying to set up a Family account, but got team instead?

sscheffler
sscheffler
Community Member
in Families

Long time 1Password user here. I went through the process today to setup a new family account (called pineapple). However, when I look at the admin screens and the billing screen it's referring to teams, not families. Did I click on a wrong link somewhere, or is this just what shows during the 30 day trial period?

Before I go to the time and trouble to setup my other family members I wanted to make sure that I had the right account structure

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Referrer: forum-search:Trying to set up a Family account, but got team instead?

Comments

  • Ben
    Ben

    Hi @sscheffler

    It does appear you signed up for a 1Password Teams account, not 1Password Families. Please drop us an email to support@1password.com from the email address used to sign up and we'll be able to help you get back on track. :)

    Ben

  • sscheffler
    sscheffler
    Community Member

    Thanks Ben. I just sent the email

  • Ben
    Ben

    Perfect. Thanks!

    Ben

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