Downloaded 1Password App my Iphone4 & Unable 2 Sign In (using correct password & username)

charann
charann
Community Member
in iOS

I have 1Password (updated most current version available) on my Mac Book Pro and wanted to sync it with my IPhone4. However, after I successfully installed the 1Password App on my iPhone 4, I was not able to log into the 1Password App on my IPhone. Please advise how to get it to work on my IPhone 4. It keeps referring to teams and codes, etc.

1Password Version: Version 6.2.1
Extension Version: Safari Version
OS Version: OS El Captain Version 10.11.4
Sync Type: iCloud
Referrer: kb:diagnostics

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @charann,

    I'm sorry you're having some trouble getting things set up on your iPhone! Since the problem is happening on your iPhone, I've moved your message to our iOS forum.

    If you're seeing information about signing into a 1Password Teams or 1Password Families account, it sounds like you chose the 'Sign into 1Password account' option. But if you're using iCloud sync, you'll need to choose the 'Use without an account' option instead. We explain more about that in our user guide here: Setting up 1Password if you've use 1Password before

    The steps there should help you sync your data from iCloud when setting up 1Password on your iPhone, but if you have any questions about that, please let us know. Thanks! :)

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