Sync with Dropbox on my iPad finds 0 items - Phone & iMac work OK.

sharnlee

After updating and finding out that I had to use "no" vault, my IPad says that it is syncing with dropbox but finds no items. Starts counting from the most recent sync - but since it found nothing iPassword does not work.

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1Password Version: 6.4
Extension Version: N/A
OS Version: 9.3.1
Sync Type: Dropbox
Referrer: forum-search:Sync with Dropbox on my iPad finds 0 items - Phone & iMac work OK.

Ben

Hi @sharnlee,

Thanks for taking the time to write in. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

sharnlee

Thanks for the offer to help - I got it working by Reseting the iPad, and disconnecting the dropbox sync. Then I restored the sync and picked the correct file in dropbox. It immediately showed multiple items synced.

Pilar

@sharnlee, I'm glad to hear everything's working again. On behalf of Ben, you're welcome! If there's anything else that we can do for you, please don't hesitate to ask :chuffed: