cannot log into 1Password on iPhone 5se now

zodybee
zodybee
Community Member

I have been unable to log into 1Password today using the correct master on my iPhone 5se. I can log into 1Password on my iPad without any problems but unable to with my iPhone


1Password Version: 6
Extension Version: 6.4.1
OS Version: iphone 5se
Sync Type: dropbox
Referrer: forum-search:unable to log in with correct master code on iPhone 5se

Comments

  • zodybee
    zodybee
    Community Member

    Help. I can't access 1password on my iPhone. It worked just fine the last time I used it. My master code is correct

  • nmott
    nmott
    1Password Alumni
    edited May 2016

    Hi @zodybee, I'm sorry to hear you're having problems accessing 1Password on your iPhone. Are you simply getting an error message telling you that your Master Password is incorrect, or is something else happening? Did you change anything in 1Password for iOS before you started experiencing this issue? The answers to those questions will help us figure out what's happening 8-)

    Also, just so you know, I merged your posts so we can keep the conversation in one place :)

  • zodybee
    zodybee
    Community Member

    As per my son's recommendation, I changed my sync to iCloud, first from my computer and then my iPad and iPhone and they seem to be fine. Prior to this I was finally able to log on however the number of items was so very different from my iPad and my computer, both of which were the same with roughly 80 more items than my iPhone. As soon as I changed my sync to iCloud it was all corrected. Thank for your concern. I was so upset!!!

  • nmott
    nmott
    1Password Alumni

    Well I'm glad everything is working again :)

    Please let me know if there's anything else I can help with!

This discussion has been closed.