Pricing: Monthly vs Annual

amandap

With the announcement 6 days ago about pricing and the sudden "2 days until we freeze your free trial" notice today I was looking for more information on how pricing works. There is none.

If we add a user to the annual plan and then two months later need to delete the account do we get the unused months refunded?
If we start on one plan (monthly or annual) are we able to switch to the other?
When a user is suspended are we charged for them?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:money-back-guarantee, kb-search:pricing

Unicade_Music

@amandap Here are some of the discussions on billing:
On guests: https://discussions.agilebits.com/discussion/comment/304828/#Comment_304828
On billing address: https://discussions.agilebits.com/discussion/64517/changing-billing-email-address
https://discussions.agilebits.com/discussion/64427/billing-email-or-secondary-email-for-billing
On pro-rated billing: https://discussions.agilebits.com/discussion/comment/304746/#Comment_304746
On user suspension: https://discussions.agilebits.com/discussion/64429/how-will-we-be-billed-per-user

Hope I didn´t miss anything. ;)

Jacob

Hey @amandap! Sorry for the confusion on pricing. We have a 1Password Teams pricing page that may help clear up some of the basic stuff:

https://1password.com/teams/pricing/

Other than that, the posts Unicade_Music linked to should help answer the remaining questions, and we also have a Teams FAQ on our knowledge base if you'd like to read even more. To answer your specific questions...

If we add a user to the annual plan and then two months later need to delete the account do we get the unused months refunded?

Credit will be added to your account the night that you delete the member.

If we start on one plan (monthly or annual) are we able to switch to the other?

Yes, you can switch anytime by clicking Edit Subscription on the billing page.

When a user is suspended are we charged for them?

You are indeed. If you'd like to not be billed for a member, you'll need to delete them.

Hope that helps! Let us know if you have any other questions. :)