Lost Pro features after app update.

jeremybryant
jeremybryant
Community Member
in iOS

I originally purchased v4.2.1 for iOS which my understanding from https://support.1password.com/pro-features-faq/ allowed for the pro upgrade. I successfully had it until a few recent updates, now getting the message everyone else is getting about Failed to Restore Purchases. I will follow the suggestion to submit Diagnostic Logs and include my receipt for the original purchase. Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • jeremybryant
    jeremybryant
    Community Member

    support ID is [#LKN-35781-233]

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @jeremybryant,

    I'm sorry you're having trouble restoring Pro features! Thanks for sending in your diagnostics report. I see that someone from our team replied to you and has been helping you out with that. We'll keep the conversation going directly via email to avoid creating any confusion between here and there. Cheers! :)

    ref: LKN-35781-233

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