Only want one subscription

bobyeager
bobyeager
Community Member
in Business and Teams

I initially signed up with 3 users to try out this software but I only want to keep my user. I thought I deleted the other 2 users so it would only be mine, but when I put my credit card info in, it says I owe for 3 users, please help!!

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Referrer: forum-search:Need to cancel 2 people

Comments

  • nmott
    nmott
    1Password Alumni

    Welcome to the forums @bobyeager!

    Can you confirm that you followed these steps to delete the other users you set up:

    1. Open the Team menu and choose Admin Console.
    2. Choose the Team Members tab and click the names of the users you wish to delete.
    3. Click Delete.

    And do you mind following the first two steps again, just to confirm they've been deleted? That'll help us take care of this problem 8-)

  • bobyeager
    bobyeager
    Community Member

    That worked, thank you so much, I hit the wrong thing

  • nmott
    nmott
    1Password Alumni

    I'm glad that worked! Let me know if I can help with anything else 8-)

This discussion has been closed.