I cannot unlock with my correct master password

Pamela46

I updated my app yesterday and I cannot log in today. I am 100% that I am using the correct Master password. I have rebooted my phone as well . I have not updated to the latest iOS. I am on 9.3.1 using a 6s. I need to be able to get into quickly.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 9.3.1
Sync Type: Not Provided
Referrer: kb:teams-troubleshooting-signin

Drew_AG

Hi @Pamela46,

I'm sorry you're having trouble unlocking 1Password on your iPhone!

If you're sure you are entering the correct master password but 1Password won't accept it, please try the suggestions here to see if they help: My Master Password is not being accepted. What should I do?

If those don't help and you still can't unlock 1Password on your iPhone, do you have your 1Password data on another device (iOS, Mac, etc)? If so, are you able to unlock it on the other device(s)?

Pamela46

@Drew_AG I do not have the data on any other device but I have a full, recent back up to iCloud. I tried downloading the app to my iPad and restoring from iCloud but i1Password rejects the master password there as well. I know for certain it's the right master password as I've stored it on 2 separate pieces of paper that I keep in a separate location.

Strangely enough, I've also lost the abilty for TouchID login. The TouchID didn't appear (even though I hadn't restarted my phone). Of course, it should be gone now that I've done a hard reset so that option isn't available either.

Pamela46

@Drew_AG. I did a hard reset, deleted the app, reinstalled and restored from iCloud. I'm all set.

Drew_AG

That's great news! I'm really glad to hear you were able to get that all sorted out. Thanks for following up to let us know!

You should be all set, but if you run into more problems or need anything else, we're here for you. :)