Debit card just activated. Billing page doesn't accept it.

chris_uga
chris_uga
Community Member
in Business and Teams

I just activated my new debit card at my bank's website, but the billing page doesn't seem to do anything after filling-in the new card details. No obvious error message, but no change in the page, either.

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Referrer: kb:frozen-account

Comments

  • khad
    khad
    1Password Alumni

    Hi @chris_uga,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    I'm guessing the fact that you just activated the card is a red herring, but thanks for mentioning it just in case. If the card was declined for some reason (still activating?) you should have been notified about that.

    • Which browser are you using?
    • Can you try disabling any other extensions you have installed (just for the sake of troubleshooting)?
    • Does the problem persist if you try a different browser?
  • chris_uga
    chris_uga
    Community Member

    Must have been the recent activation. All is well, now :)

  • Ben
    Ben

    Thanks for the update, @chris_uga!

    Ben

This discussion has been closed.