Bug in 6.4.1 on mini running ios9.3.2

Shaolo

We noticed a very obnoxious bug today.

To start we are only using One password 6.4.one. We are using this with a family account. iOS revision is 9.3.2.

The issue is if The app is forced killed by double tapping the home button and then sliding the app card vertically off the screen, the app Will lock but it is not aware It was locked. When you go back into your vault it appears empty. The only way I have found around this is to open the app when it does this go to settings security and then select lock now. By doing this it puts both sides of the equation in sync and you can close out the app and finally log back in and see your data.

---

1Password Version: 6.4.1
Extension Version: Not Provided
OS Version: Ios9.3.2
Sync Type: Family

Pilar

Hi @Shaolo,

I'm sorry to hear about this issue it sounds annoying! I've tried reproducing it but it doesn't happen for me. The next time it happens, could you please generate a Diagnostics Report and send it to us so we can take a look at it? To send a diagnostics report you need to follow the next instructions.

Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Shaolo

I'm sorry, I forgot to mention this only happens on a device without the TouchID sensor.

1Password won't do the above mentioned on an iPad Pro 12.9" or on either iPhone 6S(+). It only does it on the old first gen iPad Mini.

I will get a diagnostics report in a few weeks when I have access to the machine again.

nmott

@Shaolo thanks for letting us know. When you do send the Diagnostics Report, we'll follow up via email to keep the conversation in one place. Please do post the Support ID number here, though, as it helps us connect the dots between the forums and our email support.