I seem to have 2 accounts, how can I reconcile them?

tpackard57
tpackard57
Community Member
in Families

Was using the Windows version of 1Password as a free trial (Demo version, expires 6/9/2016), and when I attempted to set up a Family account the process did not seem to recognize that there was already an installation and vault on the system. Using the Chrome extension, and have about 25 logins saved so far. When I set up the Family account the setup leads me to access through the website, and shows 2 empty vaults. How can I join the two accounts together?

Thank you.

1Password Version: 4.6.0.604
Extension Version: 4.5.6.90
OS Version: Windows 10
Sync Type: None yet
Referrer: kb-search:import 1password vault, ug:windows/export, kb-search:import pif file, kb:ios-itunes-backups, kb:remove-multiple-apps

Comments

  • Jacob
    Jacob

    Hey @tpackard57! Sorry about that. 1Password Families only supports the Windows beta app, which doesn't support the browser extensions yet. We're working on adding it, but in the meantime if you would like to give the beta a try, you can get it directly from the Windows Store.

    Let us know if you have any questions. :)

  • tpackard57
    tpackard57
    Community Member

    Thanks!

  • nmott
    nmott
    1Password Alumni

    On behalf of Penderworth, you're welcome! Let us know if we can help with anything else 8-)

This discussion has been closed.