Why can't 1PW connect to mini after every update?

netnothing
netnothing
Community Member
edited May 2016 in Mac

Why is it after every update from the MAS, when I launch 1PW, it hangs with the bar saying: Connecting to 1Password mini and then errors. 1PW then closes and when I open it next it's fine.

Just annoying if nothing else.

Comments

  • ag_kevin
    ag_kevin

    Hi @netnothing ,

    When the 1Password main app launches 1Password mini, it actually can't launch it directly. It asks OS X to launch it for us. On top of that, the 1Password main app can not say "launch the new 1Password mini that is inside this app", it can only ask to launch "1Password mini". But OS X wants to launch the one it is used to launching. When it's not there (because you just upgraded), it goes and looks for another copy. Sometimes it takes a while to find that copy, and the 1Password main app gives up and gives you the error.

    Now, to compound that, if there is something about your data that takes a long time to open, the main 1Password app has to wait for OS X to find the new version of the mini, and wait for the mini to launch. If that takes more than ~45 seconds, it gives up and prompts you for the error.

    If you want us to take a look and see if there is an issue with 1Password mini, please create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com. Also include the date and approximate time you upgraded to the newest version.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Cheers,
    Kevin

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