I bought a license April 25, 2016 and now 1P says my free trial is over! I can no longer anything.

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lisapalmer
lisapalmer
Community Member

Hello,
I purchased a license for 1 password on agilebits on April 25, 2016, order #14940216. Been loving it until this morning when suddenly I no longer have access. When I try to use it a red warning says trial period over need to purchase. I already purchased! Please help I'm locked out of everything. Extremely inconvenient.
Thank you,
Lisa


1Password Version: 6.2.1
Extension Version: 4.5.6.90
OS Version: OS X 10.11.4
Sync Type: Not Provided
Referrer: forum-search:I bought a license April 25, 2016 and now 1P says my free trial is over! I can no longer anything.

Comments

  • nmott
    nmott
    1Password Alumni
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    @lisapalmer I'm sorry you're getting this message!

    Have you added the license by clicking the link in the email that says “Click here to Apply Your 1Password License" ?

  • lisapalmer
    lisapalmer
    Community Member
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    Thank you!

  • nmott
    nmott
    1Password Alumni
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    @lisapalmer my pleasure! 8-)

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