iOS sync does not update 1Password.opvault file stored on Dropbox

stu_m

Hi, I noticed this morning that a new login I stored yesterday on my iPhone had not been synced with my Mac. I ensured both devices synced again and that the sync targets were the same. I then checked the 1Password.opvault modified details on both devices and found the iPhone one was 2 months old; the Mac's was up to date. Grateful if you could offer some advice on what might be happening. I did notice something similar on my iPad two months' ago and tore my hair out trying to fix that.

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1Password Version: 6.4.1
Extension Version: Not Provided
OS Version: iOS 9.3.2
Sync Type: Dropbox opvault
Referrer: forum-search:iOS sync does not update 1Password.opvault on dropbox

Pilar

Hi @stu_m,

I'm sorry to hear that you've found some trouble syncing your devices! The first step in figuring out what's going on and how to get you up and running is to please go through this troubleshooting article and see if anything there helps. If nothing there does the trick then we'll explore some more different options of what might be going on.

Please let us know how this goes for you :chuffed:

stu_m

Okay, thanks Pilar, will try when I get home.

Pilar

:chuffed: Awesome, we'll wait for your update!

stu_m

Hi Pilar, Dropbox accounts, versions (MAS & App Store) and syncing all check out. When I create a new login on my Mac, the changes are made to Dropbox on Mac and I see them on my iOS device. When I create a new login on my iOS device (my original issue), I cannot see the changes in Dropbox for iOS, or on my Mac. Just restarted my iOS device, but still no changes.

I also sync TextExpander through Dropbox, so just made edits on my iOS device and on my Mac. After a bit of tickling, I can see the changes reflected on both devices.

alesis69

I have started to have this same problem today.

Items created in the desktop app are synced (they show up on the phone), but items created on the mobile app (iphone) don't show up in the desktop app.

I have been trying for a while, created a few test items, synced on both mobile and desktop several times, same result.

I'm syncing via Dropbox.

Megan

Hi @stu_m and @alesis69,

Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

I'd like to ask you to create a Diagnostics Report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

alesis69

I just sent mine. #QCN-35383-548

I've also checked that no files are added or modified to the dropbox folder (ie: band_X.js) when the ios app does the sync after adding new items or modifying existing ones. I checked both from the ios Dropbox app and from the desktop.

Megan

Hi @alesis69,

We've received your Diagnostics Report - thanks for sending it in! I've updated the email thread with the necessary details from this forum discussion so that it is easier for our support team to get up to speed with the issue. Someone from the support team will get back to you as soon as possible with some further information. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

ref: QCN-35383-548

stu_m

Hi Megan, just sent mine: #GDD-86836-486.

Megan

Hi @stu_m,

We've received your Diagnostics Report - thanks for sending it in! I've updated the email thread with the necessary details from this forum discussion so that it is easier for our support team to get up to speed with the issue. Someone from the support team will get back to you as soon as possible with some further information. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

ref: GDD-86836-486

stu_m

Thanks Megan. I've just sent the report with #GDD-86836-486 as the subject.

Pilar

:) :+1:

stu_m

Hi, is there any update on this, please?

Vee_AG

Hi @stu_m,

I see that Ben sent you an email reply 8 days ago requesting a Diagnostics Report from your Mac to make sure it's syncing to the same file in Dropbox, and we don't seem to have received a reply from you since then unless it came from a different email address. If possible, please reply to Ben's email and, as Megan said above, we'll keep the conversation going directly via email to avoid complicating things between here and there. Thank you!
ref: GDD-86836-486

stu_m

Hi, seriously, it's been nearly a month. Is there any update on this?

AGAlumB

@stu_m: Indeed, Ben sent you an email 27 days ago, but it looks like we never heard back from you. I've just resent it, so be sure to check for it, and check your spam folder if you're not seeing it.

stu_m

Hi Brenty, thanks, just checked inbox and it's there. Never saw Ben's D-Day message. Will send Mac report and hope it's still relevant.

stu_m

Just re-sent the report I ran from my Mac on 7 June...

Pilar

Hi @stu_m

We've received your diagnostics report! We'll be in touch over email soon and get it figured out over there :chuffed:

ref: GDD-86836-486

arturn

I have the same problem using the agilekeychain file extension. Any new or modified item on iOS is not synced to Dropbox. I do not have this problem with Windows (syncing on Windows to Dropbox). Would be great if someone could help me. I've just sent you my iOS Diagnostic Report with #DFP-76387-161. Thanks

Pilar

Hi @arturn

I'm sorry to hear that you're having some trouble with this too. Thank you for sending the report, someone will be in touch with you over email soon :chuffed:

ref: #DFP-76387-161

Chris100

@arturn, @stu_m, there is an update to Dropbox for iOS today (12.2).

Install the update, then see if if syncs the previously un-synced files from your OPVAULT.

It worked for me -- see this post.

arturn

@Chris100 Thanks for your hint. I'm using this version from the 5th of July, but the problem ist still the same.

Megan

Hi @arturn,

Thanks for following up here. :) I’m sure our team will have you all synced up in no time.