1Password wigs out on Google Voice mobile site

Brazad

I have been visiting this site:
https://www.google.com/voice/m
using the excellent 1Password iOS app on my iPhone for years. As of the last few weeks, trying to load this site in 1PW causes the app to get stuck in a loop of loading different URLs. The URL loads fine in Safari on iOS, but not in 1PW.
THANKS!

Ben

Hi @Brazad,

Thanks for taking the time to write in! Could you please try using this page in Safari with the 1Password Extension?

Enable the extension | 1Password for iOS

Please let me know how it turns out. :)

Ben

Brazad

Hi Ben,
It works great using Safari with the 1Password Extension.

Drew_AG

Thanks @Brazad!

I tried typing https://www.google.com/voice/m into the browser in 1Password on my iPhone and it loaded correctly for me. That could mean I'm doing something differently than you are, or perhaps there's something different about your setup. If you don't mind, it will help if you can let us know a few additional details:

• What exact version of 1Password is installed on your iPhone?
• What are the exact steps you take to open that site & reproduce this problem? (For example, do you find the Login item and tap the URL to open it? Or do you type the URL into the browser? Or something else?)
• Does the problem happen when simply trying to load that website, or does it happen when trying to fill your username/password?
• Are other sites working correctly in 1Password?
• When it gets stuck in the "loop", what exactly do you see? What URLs does it try to load?

The more details you can give us about what happens, the better. Thanks! :)

Brazad

Version 6.4.1
I do tap on the URL in 1PW to open it.
I'm not sure if the loop that 1PW gets stuck in is a result of the URL or entering the credentials. I have tried to stop it to see what is happening and it won't let me.
Other site work fine.
The URL seems to toggle between the voice page and the accounts pages, presumably trying to log in.

nmott

@brazad sorry for the delay in getting back to you. I've pinged some members of the team who might be able to figure out what's happening (like Drew, it's working fine for me) so we can figure this out for you :chuffed:

Brazad

Hi guys,
I made two changes and I'm not sure which one worked, but it did. First, I managed to log out of my Google account from within 1PW. This was no small feat since it was stuck in a loop. I just kept tapping on the Gmail icon until the app let me switch to Gmail and log out from there.
I also added "@gmail.com" to the login credentials. Even though I have been using my user name w/o @gmail.com for years, I reasoned that Google may be getting pickier in the name of security.
Either way, it's all good now. Thanks!

Megan

Hi @Brazad,

I’m so glad to hear that you got it sorted out! Thanks so much for letting us know the steps that helped.

I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)