Error when trying to Empty Trash via web interface

Josh Brandt
Josh Brandt
Community Member
in Families

I am trying to empty the trash via the Families web interface. I am in my "Personal" vault. From within Trash, I click "Empty Vault" and I get this error dialog:

Error
Failed to empty trash: Incorrect Version value has been sent.

(Chrome/Windows 7)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Error when trying to Empty Trash via web interface (Chrome/Windows)

Comments

  • khad
    khad
    1Password Alumni

    Hi @Josh Brandt,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    We just pushed an update earlier today. I tried to reproduce it in my own account but couldn't.

    • Are you still seeing the same error?
    • How many items are in your Trash?
  • Josh Brandt
    Josh Brandt
    Community Member

    @khad I probably had 580 items or so. I ended up cleaning it up once I got back to my Mac, so I cannot reproduce it here either (adding and them trashing a single item worked fine, so it is not a systemic problem with my account/vault!)

    Sorry I wasn't able to help you track this down.

  • khad
    khad
    1Password Alumni

    No worries. We'll keep an eye on it in case anyone else reports the same thing. Hopefully it was just a transient glitch in the Matrix. :)

    Have a great weekend!

This discussion has been closed.