New log ins and passwords on Mac don't appear on iPhone

fisherg
fisherg
Community Member
in iOS

Hello,
Recently, new passwords and logins created on the Mac don't sync and appear on iPhone.
Running OS X 10.11.5, iOS 9.3.2, 1Password 6.4.1 on iPhone 6 Plus, 6.3 on Mac.

I even went on both devices and manually initiated a sync (Mac first, then iPhone) but this did not help (see attached screenshots).
Using iCloud to sync the vault.

Your help would be appreciated.

Thank you.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Megan
    Megan
    1Password Alumni
    edited June 2016

    Hi @fisherg,

    I’m sorry to hear that you’re having trouble keeping everything synced up. Have you had a chance to take a look at our support article:

    Having trouble syncing with iCloud?

    That’s a great place to start. Also, if you have multiple Apple IDs, it’s important to ensure that you’re logged in with the same one on all devices.

  • fisherg
    fisherg
    Community Member

    Followed the link you sent, everything seems to be in order.
    I only have one Apple ID.
    So what else can I try to do to fix this?

  • Megan
    Megan
    1Password Alumni

    Hi @fisherg,

    Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • fisherg
    fisherg
    Community Member
    edited June 2016

    Sorry for the delay. I sent the diagnostics as requested this morning.

    ref: BQW-93217-746

  • Megan
    Megan
    1Password Alumni

    Hi @fisherg,

    No worries on our end, we’re here for you at your convenience. I see that you’ve already received a reply from someone from our team - we’ll keep the conversation going directly via email from now on to ensure that we don’t get things muddled up between here and there. :)

This discussion has been closed.