1Password crashes when trying to use Keyboard extension

ChaconC

I'm trying to use the 1Password keyboard to enter login information, but after unlocking I get a notification with "Unfortunately 1Password has stopped". I tried both fingerprint and master password to unlock, same result.
If I open the 1Password app, it unlocks and shows my information just fine.

This bug is apparently related to the whole account syncing bug. I disabled my account and reenabled it and I can use the keyboard correctly again.

Phone: Nexus 6P

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1Password Version: 6.3.2b3
Extension Version: Not Provided
OS Version: Android 6.0.1 (May security patch)
Sync Type: Families

saad

Thanks for reporting this crash and letting us know how you were able to workaround the issue. I will let the dev team know, so we can look into this further. Thanks.

jhamer

I'm seeing the exact same issue on a Samsung GS7. Does the workaround mean I need to remove my families account and re-add? Not seeing other options for disabling the account. Thank you.

ChaconC

Yes, that's exactly what I did.

Luckily Families syncs really fast, but it's a pain having to grab a QR code to re-enter my details.

jhamer

Thanks @ChaconC, appreciate the clarification. That resolved the issue for me as well. Agreed that it's a pain though.

ChaconC

@saad
Sadly, the issue has resurfaced today.
This time I didn't have to re-enter my details. I opened the main app and now the keyboard works. But it was crashing whenever I unlocked from the keyboard.

ChaconC

I think this problem is actually from having rebooted my phone and trying to use the keyboard before having opened the app.

saad

Thanks for reporting this, @ChaconC. We were looking into this crash and you helped us figure out how to replicate the crash on our devices. We will have this fixed very soon.