Attachment loss

daizhaolin
daizhaolin
Community Member
in Mac

我今天查看附件，突然发现所有附件均无法打开。

1Password Version: 6.3.1
Extension Version: 4.5.6.90
OS Version: OS X 10.11.5
Sync Type: iCloud

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @daizhaolin,

    I used Bing translator to translate your message, and it sounds like you’re having trouble viewing attachments. That’s no good. Let’s take a closer look at your system to see if we can determine what’s happening.

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • daizhaolin
    daizhaolin
    Community Member

    [#MAR-52976-773]

  • Drew_AG
    Drew_AG
    1Password Alumni

    Thanks for sending your diagnostics report! I see that someone here has been helping you with this problem via email. You should hear back about your latest email as soon as possible, and we'll keep the conversation going directly via email to avoid creating any confusion between here and there. Hopefully we'll figure this out soon! :)

    ref: MAR-52976-773

This discussion has been closed.