Unable to delete items from the trash

iorbita
iorbita
Community Member
edited June 2016 in Mac

Hello,
I am unable to empty the trash of 1Password, every time I remove items from the trash they reappear.
Here are the versions that I use on my different devices:

MacPro: 1Password 6.3 on Mac OS X 10.11.5
MacBookPro: 1Password 6.3 on Mac OS X 10.11.5
MacMini: 1Password 4.4.2 on Mac OS X 10.9.5
iPhone: 1Password 6.4.2 on iOS 9.3.1

I want to clarify that vault is synchronized via a local folder and via Syncthing (P2P service), but even if I disable temporarily the service I can’t delete items from the trash.
Vault is a .agilekeychain file type since apparently .opvault file is not compatible with 1Password 4.x, but maybe I misunderstood the difference between these 2 files

Thank you for your help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • nmott
    nmott
    1Password Alumni

    Hi @iorbita! I'm sorry to hear that you're encountering this problem. Just so we understand what's happening, though, you're saying that if you go to 1Password > Empty trash... and click on Empty Trash in the dialog that pops up, your items aren't deleted, even if you have sync disabled?

  • iorbita
    iorbita
    Community Member

    Yes that's it :) how to delete them definitively?

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited June 2016

    Hi @iorbita,

    At this point I think we should take a closer look and make sure things are working properly. I'd like to ask you to create a Diagnostics Report from your Mac. Here's how:

    Sending Diagnostics Reports (Mac)

    Please attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com and include a link to this discussion in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. :)

    Once we see the report, we should be able to better assist you with next steps. Thanks very much!

  • iorbita
    iorbita
    Community Member
    edited June 2016

    Hello and thank you for your support :)
    ... strange but I received two support ID number: #AMB-17853-776 and #QIJ-74248-478

  • Megan
    Megan
    1Password Alumni

    Hi @iorbita,

    We've received your Diagnostics Report - thanks for sending it in! Someone from the support team will get back to you as soon as possible with some further information. We'll keep the conversation going directly via email to avoid complicating things between here and there. :)

    ref: AMB-17853-776

This discussion has been closed.