I cannot restore my pro feature on the other iOS device, but it's workable before yesterday???

Joseph_Pan

Basically, I have two Apple ID, A account for newer iCloud account to sync all my data between iOS device, the other B account is to purchase Apps in app store and for all the IAP usage.
Now I have pro feature on newer iPhone 6 with IAP unlocked, yet when I check my 1password on older iPhone 5, the pro feature is gone.
I try to restore on iPhone 5, but it popsup my A account only and I have nothing to do to restore via my B account. (Hope I didn't overwhelming you guys ;) )
I also try to press purchase pro feature on my older iPhone5... it works...and it charged me 2nd times....

So, would you please let me know how could I do to restore my pro feature IAP on my older iPhone 5???

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1Password Version: 6.4.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:pro feature

Ben

Hi @Joseph_Pan,

Thanks for taking the time to write in. Because purchases from the App Store (including 1Password's in-app purchase of Pro features) are tied to your Apple ID it is only possible to restore them on devices signed into that Apple ID. In addition, in order for the restoration of 1Password's Pro features to work, you must have been logged into the Apple ID that made the purchase when the 1Password app was installed. If you weren't, you'll need to reinstall.

Before doing so you'll want to sync and/or back up your data:

How to sync your 1Password data

Creating and restoring 1Password backups in iTunes (iOS)

You can read about switching which Apple ID you're logged into here:

Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support

I hope that helps. Should you have any other questions or concerns, please feel free to ask.

Ben

Joseph_Pan

Thanks Ben,
I am sure I had logged in both account (iCloud one and App Store one)，but I will try your suggestion today and let you know how it works. Thanks in advance.

Joseph

Pilar

Hi @Joseph_Pan,

On behalf of Ben, you're welcome! Please let us know if everything works fine :chuffed: