Sync Problem with Dropbox - iOS/Mac
I have an iPad, iPhone and Mac syncing using Dropbox. Dropbox is syncing fine and all the devices are set to use the same 1Password folder to sync. I've followed the troubleshooting steps.
Creating an entry on the Mac - appears on the iPhone only, not the iPad
Creating an entry on the iPhone - appears on the Mac only, not the iPad
Creating an entry on the iPad - doesn't sync to the Mac or iPhone
It seems like there is a problem with the iPad syncing to Dropbox but it says it is syncing OK. All devices are on the latest version.
I found some instructions on resetting sync on the forum but they tell you how to reset the sync which sounds like it may result in having to merge databases when it re-syncs and it applies to version 4 which is quite old now...
What would you recommend next?
Many thanks
David
1Password Version: iPhone/iPad: 6.4.2 Mac: 6.3.1
Extension Version: Not Provided
OS Version: iOS9.3.2 / OSX 10.11.5
Sync Type: Dropbox
Comments
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Hi David ( @david_r ),
Thanks for taking the time to write in. I'd agree, it sounds like there is a sync issue on the iPad. To get a better look under the hood and see what might be going on I'd like to ask you to create some Diagnostics Reports, one from each of your devices:
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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