How long does it take to get a email response from support?
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Hey @mtchllnd,
I don't know what the email response time is for the Support team but maybe I can help.
Have you tried the 'Can't find your license?' form on this page?
https://support.1password.com/
Scroll to the bottom and enter the email you used when you purchased the license.Does that help?
Can you give us a little more information about your setup?
1Password Version:
Extension Version:
OS Version:
Sync Type:0 -
Also @mtchllnd have you checked your Spam folder to see if perhaps the Agile Bits response went there?
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I checked out my spam folder and nothing in there. Plus I already checked out the bottom of the page https://support.1password.com/. My license was never reactivated per my request.
1Password Version: 6
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And, by the way, there no "reactivation" as such. AgileBits just send you a licence email and you apply it.
If you still have the original licence email (or succeed in receiving a new email) you just need to double-click on the link in the email.
What's the problem? Are you getting a "trial expired" message or what?
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When I request for my license email from Customer Support , this is what I see.
License #............ has been downloaded too many times and has been deactivated. Please contact support@agilebits.com to reactivate. I contacted them with no response. I use Outlook.com
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@mtchlind I checked our system using the email address you used to sign up for the forums, and the most recent message I could find was from 11 months ago, when you also asked to reactivate your license. The BitBot auto-responder should have given you a support ID; if you post it here I'll be able to connect the dots between our email system and the forums so we can get you what you need.
ref: CBA-64118-672
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[#CBA-64118-672]
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Thanks! We'll follow up there :)
ref: #CBA-64118-672
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