Master Password no longer works

Leerp
Leerp
Community Member
in Mac

I have 1Password on both Macbook Air and Iphone 6 pluse the master password no longer works on my macbook can you tell me what I need to do to get it working again?

1Password Version: 5.4
Extension Version: Not Provided
OS Version: MacBook Air
Sync Type: Not Provided
Referrer: ug:mac/, kb:undefined, kb-search:lost password, kb:undefined, kb-search:lost password

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited June 2016

    Hi @Leerp,

    I'm sorry to hear about the trouble you're having with your Master Password on the Mac. First I'd like you to review the suggestions for recovering a Master Password that we've outlined in this article:

    Recover your Master Password

    If none of those tips work for you to unlock 1Password on your Mac, please let us know a few more things:

    • Have you changed the Master Password recently on your Mac or iPhone?
    • What version of 1Password do you use on your iPhone?
    • How do you sync your 1Password data between the Mac and iPhone?
    • Is the data on your iPhone current and up to date? Or is there any 1Password data on your Mac that's not on your iPhone?

    These answers will help us determine the appropriate next steps to help you. Thanks in advance!

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