I cant add a Credit Card to my account.

FamilyDaly
FamilyDaly
Community Member
in Families

Hi,

My trial is about to expire and I can't add the credit card to my account.

Just get the following error.

Have tried 3 cards, and the trial expires tomorrow.

Thanks..!

1Password Version: 6.3
Extension Version: 4.5.6.90
OS Version: OSX 10.11.5
Sync Type: Not Provided

Comments

  • Jacob
    Jacob

    Hey @FamilyDaly! Sorry about that. A card number starting with a 3 is a bit different, so that could be where the source of the issue is. Usually American Express cards begin with 3, and there are a few other providers that do as well. What type of card do you have? I know this is private information, so feel free to email us at support@1password.com and mention me and this thread in your email.

  • FamilyDaly
    FamilyDaly
    Community Member

    Thank you. Have emailed you directly.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @FamilyDaly: Thanks! I see that we've received your email, so we can continue the conversation there. We'll back to you shortly! :)

    ref: JCX-48222-268

  • FamilyDaly
    FamilyDaly
    Community Member

    Thanks @brenty Can you extend the rial by a few days to give us time to sort it? - Don't want it to lock up now I have the kids using it.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Not a problem. That should buy us some time. :)

  • FamilyDaly
    FamilyDaly
    Community Member

    Thanks.

  • nmott
    nmott
    1Password Alumni

    :+1: :)

This discussion has been closed.