Account Frozen

PeterBorner
PeterBorner
Community Member
in Families

Hi,

I upgraded my account from a personal account to a Family account a couple of months ago. I am certain that I paid for an annual license but my account is frozen. I tried logging in to my account via the web and either I am entering the wrong user id or password because I am failing to get past the login screen. How does one go about sorting this out?

I understand that this is a password vault but this just shouldn't be so difficult!

Peter

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Referrer: kb:undefined, kb-search:My account is frozen

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @PeterBorner: I'm really sorry for the confusion! The account will be frozen without a subscription. I'll send you an email momentarily, rather than discuss sensitive account information on a public forum.

    ref: AAK-56887-987

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