It can take from 10 - 15 seconds for my Sarari extension to open after entering the password.

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mike_whatever
mike_whatever
Community Member
in Mac

This started several months ago, not sure if it was timed with an update or not. Restarting 1Password Mini helps for a short period of time then it's back to the long wait times.

1Password Version: 6.3.1
Extension Version: 4.5.6
OS Version: 10.11.3
Sync Type: iCloud
Referrer: forum-search:safari extension takes forever to open

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  • Megan
    Megan
    1Password Alumni
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    Hi @mike_whatever,

    Thanks for taking the time to write in! We heard reports of this with earlier versions of 1Password, but our developers believed that they had it fixed in the latest update. Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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