Made two accounts by accident

vmadabhushi
vmadabhushi
Community Member
in Families

I seem to have made two separate accounts by accident. One is a family account that I've paid for, but doesn't have any information on it. The other one has all my information, but seems to be only a trial which has now expired. Not sure how that happened. Whats the best way to resolve it?

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Referrer: forum-search:two accounts

Comments

  • Jacob
    Jacob

    Hey @vmadabhushi! Sorry about that. I only found one account under the email address you used to sign up on this forum. If you used a different email for the second one, that may explain things. Otherwise, are you seeing the trial expired notice in the 1Password app on your computer? That could be separate. Here are some details on what you would see if it was the case:

    If you see “Trial Expired” in 1Password

    Let us know what you end up finding so we can help out. :) We can also take the conversation to email so you don't have to share private details here. Feel free to get in touch at support@1password.com.

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