Takes a while to login

dexter124
dexter124
Community Member

Once it asks for the touchID it's taking a while to login. Around 8-10sec delay. Please advise.

iOS 9.3.2
iPhone 6s
1Password: 6.4.2


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @dexter124: Hmm. I'm not sure what would cause that to happen on your device. Does it always have the same delay, or is it different under some circumstances?

    If you're still having trouble, the best thing to do will be to setup logging (as described below), restart your iPhone, reproduce the same issue again, and then generate a diagnostic report and send it to support+forums@agilebits.com so we can look at the logs to determine exactly what is happening:

    Sending Diagnostics Reports (iOS)*

    *In 1Password Settings > Advanced > Diagnostics > Log Settings, enable App, Agile Keychain, Cloud Keychain, Crypto, Database, Dropbox, In-App Purchase, Keychain, Lock, SQLite, Sync, and UI Lock

    Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. Also, knowing your timezone and the date/time of the incident will help us find it in the logs. We will get to the bottom of this! :)

  • dexter124
    dexter124
    Community Member

    I think I resolved the issue. I disabled "watchtower" & then no more delays.

    I Was getting the following error just in case if it helps:

    Watch logs
    Error Domain=NSCocoaErrorDomain Code=260 "The file “com.agilebits.Logs.watch-extension” couldn’t be opened because there is no such file." UserInfo={NSURL=file:///private/var/mobile/Containers/Shared/AppGroup/25535178-9A5A-49EF-9891-C8658286C30F/com.agilebits.Logs.watch-extension, NSFilePath=/private/var/mobile/Containers/Shared/AppGroup/25535178-9A5A-49EF-9891-C8658286C30F/com.agilebits.Logs.watch-extension, NSUnderlyingError=0x140be21e0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

  • Megan
    Megan
    1Password Alumni

    Hi @dexter124,

    Thanks for letting us know what worked for you! The error message you quote doesn’t have anything to do with the Watchtower database though, so it might be worthwhile to still take a look at a Diagnostics Report from your device to see if there’s anything that we can learn from it.

This discussion has been closed.