sync to dropbox. Have been trying for a month with no success. Need someone to help me.

capetom
capetom
Community Member
in iOS

I no longer can sync to drop box. Not very computer literate so troubleshooting tips have not help. I can see the 1password in dropbox but it is grey in color.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:sync to dropbox. Have been trying for a month with no success. Need someone to guide me.

Comments

  • Ben
    Ben

    Hi @capetom,

    We'd be happy to help get that sorted out for you.

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    You didn't mention which platforms you are syncing with so I've included instructions for all of them.

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the reports we should be able to better assist you. Thanks very much!

    Ben

  • capetom
    capetom
    Community Member

    ****How do I find and send a Diagnostics report. I have a Samsung phone and a ipad pad besides my imac

  • Drew_AG
    Drew_AG
    1Password Alumni
    edited June 2016

    Hi @capetom,

    How do I find and send a Diagnostics report.

    Those steps are all included in the links Ben included in his message. Did you try clicking on those?

    I have a Samsung phone and a ipad pad besides my imac

    If you're using 1Password on a Samsung phone, iPad, and iMac, that means you're using the Android, iOS, and Mac versions of 1Password. We'd like to have you send us three diagnostic reports - one for each of those devices. The links Ben included in his message will take you to the steps you'll need for each kind of device.

    If you have questions about the steps to create & send us diagnostics reports, just let us know! :)

    ref: USN-87628-486

This discussion has been closed.