Touch ID not working on IOS

cstevens
cstevens
Community Member
edited June 2016 in iOS

Just had to restore my iPhone 6S, 1Password all setup and configured as before, but phone just updated to 6.4.2 and now not allowing Touch ID. Also when exiting using home button it will immediately ask for password again, and then again will ask me in the app for password after about 10 seconds inactivity despite it show 2 mins inside the security settings and not lock on exit.

1Password Version: 6.4.2
Extension Version: Not Provided
OS Version: IOS
Sync Type: Dropbox

Comments

  • cstevens
    cstevens
    Community Member

    Not to worry, I have deleted, and reinstalled the 1password app, and this seems to have brought back touch ID and stopped the lockouts in the app after a few seconds.

  • khad
    khad
    1Password Alumni

    Hi @cstevens,

    Thanks for taking the time to contact us. I'm sorry that you were having some trouble.

    I'm glad it is resolved now, but please do let us know if you have any further problems! We are always here to help. :)

  • cstevens
    cstevens
    Community Member

    Seems to be fine since a reinstall

  • khad
    khad
    1Password Alumni

    :+1:

This discussion has been closed.