I had approx 30 items saved in Password 1 which have now disappeared

mikeppd
mikeppd
Community Member
in Android

I created a brand new vault and had all the data on 1 Password but having had to do a hard reboot of the phone everything has disappeared. I have synced over wifi but can only see 3 passwords. Where is the old data?

1Password Version: 4.6.0.604
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: wifi
Referrer: forum-search:I had approx 30 items saved in Password 1 which have now disappeared

Comments

  • peri
    peri

    Hi @mikeppd. Sorry to hear about your lost data! Prior to resetting your device, had you configured sync with Dropbox, local storage, or Wi-Fi? Also, do you have 1Password data on any other devices? We don't host your 1Password for Android data unless you're using 1Password Teams or Families, you won't be able to recover it from us..
    https://support.1password.com/private-by-design/#you-are-in-full-control-of-your-data

    However, if you created and saved a backup, or if you've synced anywhere, we can certainly help recover your data.

    Let us know what you find out! Thanks!

This discussion has been closed.