Can't login to iOS at all

jordanperlson
jordanperlson
Community Member
in iOS

Hello
I have an account and vault set up on my laptop. I just downloaded the app for my iPhone and none of my login info seems to work. Please help!

Comments

  • Ben
    Ben

    Hi @jordanperlson,

    Unless you have a 1Password Families or 1Password Teams subscription you'll want to select the option to "use without an account." You can then set up syncing between your devices:

    How to sync your 1Password data

    If you are using a 1Password Families or 1Password Teams subscription, please see this guide:

    Quick Start: 1Password Families and Teams

    I hope that helps. Should you have any other questions or concerns, please feel free to ask. Thanks!

    Ben

  • jordanperlson
    jordanperlson
    Community Member

    Ok. Attwmpted to sync via wifi but the sync keeps timing out with an error message. Have closed and restarted apps, same result. Thoughts?

  • Ben
    Ben

    @jordanperlson

    Have you tried Dropbox or iCloud for syncing? Wi-Fi sync is considered an advanced option as there are a lot of variables within a network (often beyond what we can help troubleshoot) that can cause it to not work.

    Ben

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