Emails are extremely slow

DH0125
DH0125
Community Member
in Business and Teams

I'm trying to setup new users and it's taking 30minutes to several hours for the invitation emails to be sent. Is this a known issue and is there an ETA for resolution?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:undefined, kb-search:slow

Comments

  • khad
    khad
    1Password Alumni

    Hi @DH0125,

    Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    I tested just now and the invitation email came through so fast, I didn't even have time to switch to the Mail app before it arrived. That's with a custom Google Apps domain (backed by Gmail), though. Perhaps there is a slowdown on the end of your incoming mail server…? Do you have a Gmail account you can send a test invitation to? That could help determine if it's your mail server or not.

This discussion has been closed.