Getting Growl notification of successful backup with Growl disabled; backups in 2 locations

ra2

For some time, I've been noticing an old "Growl-type" notification of 1Password backups, even though I have Growl disabled. (See attached image file.) Looking through the forum comments, it sounds as if these notifications of successful backups were removed some time back. Poking around in my Library folder, I find that I have current backups in two locations: ~/Library/Application Support/1Password/Backups and ~/Library/Application Support/1Password 4/Backups. This makes me wonder if I have an old version or partial version of 1Password running in parallel with the current version. (I've been using 1Password for a LONG time--great software!)

If this is the case, how do I "clean out" the non-current software?

---

1Password Version: 1Password 6 Version 6.3.1 (631006) AgileBits Store
Extension Version: 4.5.6
OS Version: 10.11.5
Sync Type: Dropbox
Referrer: forum-search:Old style Growl notification of successful backup

Pilar

Hi @ra2

1Password hasn't looked like that for a while now, so it does seem like you have 1Password 3 installed somewhere interfering with your computer! This guide will help you uninstall the extra copies you might have.

In general, you want to open Finder, and search for 1Password on Applications, you should be able to see the extra copies there.

Please let us know how this goes for you and if you stop getting the notification after deleting 1Password 3! :chuffed:

ra2

Looks like I have only 1Password 6 installed as an app, but I do have 1PasswordAgent 3.8.21 running, as shown in the 1PasswordAgent.log file:

[32009] Mon Jul 4 17:28:12 2016| Starting 1PasswordAgent 3.8.21 #32009 built Apr 24 2013 16:09:31
[32009] Mon Jul 4 17:28:57 2016| Notified by Mac App Store version of 1Password. Uninstalling 1PasswordAgent
[32009] Mon Jul 4 17:50:20 2016| Starting 1PasswordAgent 3.8.21 #32009 built Apr 24 2013 16:09:31
[32009] Mon Jul 4 18:23:30 2016| Notified by Mac App Store version of 1Password. Uninstalling 1PasswordAgent
[32009] Tue Jul 5 12:29:18 2016| Starting 1PasswordAgent 3.8.21 #32009 built Apr 24 2013 16:09:31
[32009] Tue Jul 5 14:12:23 2016| Notified by Mac App Store version of 1Password. Uninstalling 1PasswordAgent
[32009] Tue Jul 5 23:06:18 2016| Starting 1PasswordAgent 3.8.21 #32009 built Apr 24 2013 16:09:31
[32009] Wed Jul 6 02:12:03 2016| Shutting down 1PasswordAgent 3.8.21 #32009 built Apr 24 2013 16:09:31
[32009] Wed Jul 6 12:32:26 2016| Starting 1PasswordAgent 3.8.21 #32009 built Apr 24 2013 16:09:31

It is odd that the log mentions the Mac App Store version, because I am pretty sure I'm using the Agile Bits store version.

Will it be sufficient to delete ~/Library/Application Support/1Password/Agent/1PasswordAgent.app ? Or should I delete ~/Library/Application Support/1Password? I also have ~/Library/Application Support/1Passwd and ~/Library/Application Support/1Password 4 folders.

Thanks!

Pilar

Hi @ra2

It sounds like you have a big mix of things versions on your computer, I'm not sure how you got into this situation! I actually would like to see a diagnostics report from you so we can find everything that's interfering here, and get this fixed from its roots :chuffed:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly.

Once we see the report we should be able to better assist you. Thanks very much! :chuffed:

ra2

Done. My support ID is [#LJR-64562-878]. Thanks!

Pilar

Hi @ra2

We have received your diagnostics report, you'll be hearing from us over emails soon. We'll continue the conversation over there :chuffed:

ref: #LJR-64562-878