Items added/Edited on phone dont appear on Mac

Chris100
Chris100
Community Member
edited July 2016 in iOS

I just started noticing this today:
I can add or edit an item on my Mac, it shows up on my phone.

However, I edit the item on the phone, it does not show up on the mac.

I create a new item on the phone, it does not show up on the mac.

Mac OS X 10.11.5, 1PW 6.3.1
Phone: iOS 9.3.2, iPW 6.4.2
Sync Method: Dropbox

On the phone, I am only syncing a single vault.

Comments

  • Chris100
    Chris100
    Community Member
    edited July 2016

    Just found other users with same problem in this post.

    Sorry to have started a new thread on same topic.

  • Chris100
    Chris100
    Community Member

    Diagnostic report sent -- #PBM-18174-836

  • Pilar
    Pilar
    1Password Alumni

    Hi @Chris100

    I'm sorry to hear that you've been having some trouble with syncing 1Password. We have received your email and we'll continue the conversation over there. Someone will be in touch soon :chuffed:

    ref: PBM-18174-836

  • Chris100
    Chris100
    Community Member
    edited July 2016

    There was an update for Dropbox on iOS this morning (12.2) on the app store. I installed the Dropbox update on my phone. On my Mac, I immediately noticed the Dropbox notification icon showing activity. Several of those long hexadecimal 1PW files were syncing.

    Opened up 1PW on the mac, and the problem records had synced!

    I believe this may have been a dropbox problem, but in any case it seems to be working now.

  • Megan
    Megan
    1Password Alumni

    Hi @Chris100,

    I’m so glad to hear that everything is now syncing nicely for you - thanks so much for letting us know!

    If you notice any other odd behaviour with 1Password, don’t hesitate to reach out, we’re always happy to help.

This discussion has been closed.