Missing file attachment

jackoway_dbx
jackoway_dbx
Community Member
in Mac

More than a year ago, I created a 1password entry with two file attachments (it's an ssh keypair).

On my Mac computer I created it with, I see both as attachments.

On a new Mac I just set up, it's only showing me one of the two files.

Same version of OSX and 1p on both sides, though I'm sure it was different when UI created the entry.

1Password Version: 6.3.1
Extension Version: Not Provided
OS Version: OS X 10.11.5
Sync Type: Dropbox
Referrer: forum-search:missing file attachment

Comments

  • ag_kevin
    ag_kevin

    hi @jackoway_dbx ,

    I'm sorry you are having trouble syncing attachments. I believe, and it was quite some time ago, we did fix a bug regarding syncing with attachments. I'd like you to try is saving those attachments out to your desktop (from the Mac that shows both). Then create a new item and attach both files to that new item.

    Let me know if that new item then syncs to the other Mac with both attachments.

    After that, to see what went wrong, I'd like to ask you to create a Diagnostics Report from your Mac that only shows the one attachment:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Regards,
    Kevin

This discussion has been closed.